WebTrackly

How can we help you?

Get the support you need to make the most of your domain intelligence data.

Email Support

Get personalized help from our support team. We typically respond within 24 hours.

Send Email
support@webtrackly.com

Live Chat

Chat with our support team in real-time. Available Monday-Friday, 9 AM - 6 PM UTC.

Mon-Fri, 9 AM - 6 PM UTC

Enterprise Support

Priority phone support for Enterprise plan customers with dedicated account management.

Contact Us
Enterprise customers only

Frequently Asked Questions

Find quick answers to common questions

You can upgrade your plan anytime from your account dashboard. Go to 'My Subscription' and select your new plan. The change takes effect immediately, and we'll prorate the billing.

We accept all major credit cards (Visa, MasterCard, American Express) and PayPal through our secure Stripe payment processor. All transactions are encrypted and secure.

Our domain databases are updated daily. New registrations, removals, and technology changes are processed every 24 hours to ensure you have the most current information available.

We provide domain data in multiple formats: CSV (most common), JSON for developers, XML for enterprise integrations, and SQL for direct database imports. All downloads are compressed in ZIP format.

API access is available with Professional and Enterprise plans. Once subscribed, you'll find your API key in your dashboard. We provide comprehensive documentation, code examples, and SDKs for popular programming languages.

Yes, API rate limits depend on your plan: Professional plans get 10,000 calls/month, Enterprise gets 100,000 calls/month. We also have burst limits to prevent abuse while allowing normal usage patterns.

We use enterprise-grade security including SSL encryption, secure data centers, regular security audits, and compliance with GDPR and other privacy regulations. All user data is protected and never shared with third parties.

Yes, you can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period, and we offer a 30-day money-back guarantee.

Knowledge Base

Browse our guides and tutorials

Getting Started
API Documentation
Data Analysis

Need Enterprise Support?

Our enterprise team is ready to help with custom integrations, bulk data needs, and dedicated support.

Priority Support
24/7 assistance
Custom Solutions
Tailored to your needs
Dedicated Manager
Personal account care
Bulk Data Access
Large volume handling

Contact Enterprise Team

System Status

Check our current system status and uptime

API
Operational
Downloads
Operational
Data Updates
Operational
Website
Operational

Uptime: 99.9% • Last updated: